🚚 Delivery & Orders
How long does delivery take?
Orders are usually delivered within 3–5 business days. Delivery may take longer due to jalsa/juloos, road blockages, weather, or other unexpected courier delays.
Do you deliver all across Pakistan?
Yes, we deliver nationwide across Pakistan.
What are your delivery charges?
We charge a flat Rs. 200 delivery fee. Orders of Rs. 5,000 or more qualify for free shipping.
Which courier do you use for deliveries?
We mainly use Trax, Leopards, and PostEx. The courier is selected based on which service provides the best coverage and performance in your area.
Will I receive tracking details for my order?
Yes. Once your order is dispatched, we provide the relevant tracking details.
How do you confirm COD orders?
For COD orders, our team contacts you through a phone call or WhatsApp message to confirm the order before dispatch.
What happens if the courier cannot reach me?
We follow up with the courier and request them to complete the delivery as soon as possible.We also choose courier services based on their performance in different areas.
💵 Payments & Order Changes
Is Cash on Delivery available?
Yes, COD is available nationwide with no additional COD charge.
Do you accept online payments?
Yes. We accept bank transfers, SadaPay, NayaPay, Easypaisa, JazzCash, and Raast. Contact our support team for current payment details.
Can I change my delivery address after placing an order?
Yes. You can update your address during the order confirmation call or contact us before the order is dispatched.
Can I cancel my order after placing it?
Yes, orders can be cancelled before dispatch. Our daily dispatch cut-off time is 4 PM. Orders received before 4 PM are generally dispatched the same business day; orders after 4 PM are dispatched the next business day.
Can two separate orders be combined into one shipment?
Sometimes. If both orders are still un-dispatched and are being fulfilled from the same warehouse, we may be able to combine them.
Can I open my parcel before paying the courier?
Yes! You can check your parcel before making the payment. Once you’re satisfied with the item, you can pay the courier.
🔄 Returns & Exchanges
What is your return policy?
We offer a 7-day return policy for eligible issues such as damaged, defective, wrong, or missing items.
What situations are eligible for a return?
Returns are accepted if you receive a damaged, defective, wrong, or incomplete/missing item.
Can I return an item if I simply change my mind?
No. We do not accept returns or refunds simply because you changed your mind or no longer want the product.
Do you offer exchanges?
Yes. For eligible cases, contact customer support first. We will guide you through the exchange process and arrange collection of the item when required.
Who pays for return shipping?
For eligible returns, Got Essentials covers the return shipping cost.
Do I need an unboxing video for a return claim?
Yes. An unboxing video is required for claims involving damaged or wrong items and helps us verify the issue.
Are clearance sale items returnable?
No. Clearance sale items are non-returnable.
💰 Refunds
How will I receive my refund for a COD order?
COD refunds are sent to your bank account or supported digital wallet.
How long does a refund take?
Refunds can take approximately 10–15 days, as the returned parcel needs to reach us and go through the refund process.
Is the original delivery fee refundable?
No. We refund the eligible product amount; the original delivery fee is not refundable.
📦 Products
Are your products branded or unbranded?
We offer a mixture of branded and unbranded products, depending on the item.
Do your products come with a warranty?
Our products generally do not come with a warranty unless a warranty is specifically mentioned on the individual product listing.
Can the product color look slightly different from the pictures?
Yes. Minor color differences can occur due to lighting, camera lenses, and different screen/display settings.
What happens if my ordered product goes out of stock?
We always try our best to fulfil your order. If the product becomes unavailable, we will notify you and discuss the available options.
🏪 About Got Essentials
Is Got Essentials an online-only store?
Yes. Got Essentials currently operates online only and is based in Rawalpindi, Pakistan
How can I contact Got Essentials?
You can contact us through WhatsApp, Facebook, Instagram, or email.
WhatsApp: 0315-4403330
Email: support@gotessentials.pk
What are your customer support hours?
Our customer support team is available from 12 PM to 8 PM.
Where can I find your latest discount codes and offers?
Whenever we launch a coupon or special promotion, we announce it through our social media channels. Follow Got Essentials to stay updated with the latest offers.
