Shipping Policy

Shipping Policy

At Got Essentials, we aim to deliver your orders safely, quickly, and reliably across Pakistan. Please read our shipping policy to understand how we process and deliver your orders.

1. Order Processing

  • All confirmed orders are processed within 1–2 business days.

  • For Cash on Delivery orders, our team may call or message you to confirm your order before dispatch.

  • Orders are dispatched after confirmation and processing.

  • You will receive your tracking details once your order has been shipped.

2. Delivery Time

  • Standard Delivery: 3–5 business days.

  • Delivery times may vary depending on your city, location, and courier service.

  • Deliveries to remote areas may take additional time.

  • During situations such as road blockages, jalsa/juloos, strikes, bad weather, or other unexpected circumstances, delivery may take longer than usual.

3. Shipping Charges

  • Standard Shipping: Rs. 200

  • Free Shipping: On orders of Rs. 5,000 or above

  • Shipping charges are applied according to the order total at checkout.

4. Delivery Across Pakistan

We deliver orders all over Pakistan, including major cities and many remote areas.

We work with reliable courier partners based on your location and availability, including:

  • Trax

  • Leopards

  • PostEx

Your order may be assigned to the courier that provides the best coverage for your area.

5. Order Tracking

Once your order has been dispatched, you will receive a tracking number.

You can use your tracking number to check the status of your shipment through our Track Order page.

If you have any difficulty tracking your order, feel free to contact our customer support team.

6. Delivery & Customer Availability

Please make sure that the name, phone number, and complete delivery address provided at checkout are correct.

Our courier rider may contact you by phone before or during delivery. Please remain available to receive your parcel.

If the courier is unable to reach you, we will try our best to coordinate with the courier and arrange delivery again.

7. Missed Delivery

If you were unable to receive your order and would like to have it delivered again, please contact our customer support team as soon as possible.

Urdu:
اگر آپ کسی وجہ سے اپنا آرڈر وصول نہیں کر سکے اور دوبارہ ڈیلیوری کروانا چاہتے ہیں تو ہماری کسٹمر سپورٹ سے رابطہ کریں۔

Please note that repeated failed delivery attempts may result in the order being returned to us.

8. Delays

While we always try to deliver orders within the estimated time, delays can sometimes occur due to circumstances beyond our control, including:

  • Weather conditions

  • Road closures or blockages

  • Jalsa, juloos, or public gatherings

  • Strikes or unexpected disruptions

  • Courier operational issues

  • High order volumes

We appreciate your patience and understanding in such situations.

9. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after receiving your order.

Please keep the product and packaging intact and provide relevant pictures or videos when contacting our support team. We will review the issue and assist you according to our Refund & Return Policy.

10. Contact Us

For questions regarding your order, delivery, or shipment, please contact our customer support team.

Got Essentials
📞 Customer Support: 0315-4430330
🌐 support@gotessentials.pk

We're always happy to help and make your shopping experience as smooth as possible.