Terms of Service

Last updated: August 10, 2026

Welcome to Got Essentials. These Terms of Service govern your use of our website, gotessentials.pk, and the products and services available through our store.

By visiting our website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.

1. About Got Essentials

Business Name: Got Essentials
Website: gotessentials.pk
WhatsApp: 0315-4430330
Email: support@gotessentials.pk

Got Essentials is an online store serving customers across Pakistan.

2. Eligibility

By using our website or placing an order, you confirm that you are legally capable of entering into an agreement under applicable laws.

You agree to provide accurate and complete information when placing an order, including your name, phone number, email address, and delivery address.

3. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

• Use the website for any illegal or unauthorized purpose.

• Attempt to gain unauthorized access to our website or systems.

• Introduce viruses, malware, or other harmful code.

• Interfere with the normal operation or security of our website.

• Provide false or misleading information when placing an order.

We reserve the right to restrict or terminate access to our website if we believe these Terms have been violated.

4. Products & Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, and other information displayed on our website are accurate.

However, product colors, appearance, packaging, or minor details may vary slightly from the images shown on the website due to lighting, screen settings, or manufacturer changes.

We reserve the right to:

• Update product information.

• Modify or discontinue products.

• Correct errors in product descriptions or specifications.

• Change product prices without prior notice.

5. Pricing

All prices displayed on our website are in Pakistani Rupees (PKR) unless otherwise stated.

While we make every effort to ensure accurate pricing, errors may occasionally occur. If an incorrect price is displayed, we reserve the right to correct the error and, where applicable, contact the customer before processing the order.

6. Orders & Order Confirmation

When you place an order, you agree to provide accurate and complete information.

For Cash on Delivery orders, our team may contact you by phone or WhatsApp to confirm your order before dispatch.

We reserve the right to cancel or refuse an order in certain circumstances, including:

• Incorrect or incomplete customer information.

• Suspected fraudulent activity.

• Product availability issues.

• Repeated failed delivery attempts.

• Other circumstances that may prevent us from safely fulfilling the order.

7. Payment

We may offer different payment methods depending on availability, including Cash on Delivery and other available payment options.

For Cash on Delivery orders, payment is collected when the parcel is delivered.

Customers are responsible for providing accurate information required to process their order.

8. Shipping & Delivery

We deliver orders across Pakistan.

Our estimated standard delivery time is 3–5 business days. Delivery may take longer in remote areas or during circumstances such as weather conditions, road blockages, jalsa/juloos, strikes, courier delays, or other unexpected events.

Our complete shipping terms are available in our Shipping Policy.

9. Returns, Refunds & Exchanges

Our Return & Refund Policy explains the conditions and process for returning products, requesting refunds, or exchanging eligible items.

Customers are encouraged to review the Return & Refund Policy before placing an order.

An unboxing video is mandatory for return and exchange claims where required under our policy.

10. Intellectual Property

All content available on gotessentials.pk, including but not limited to:

• Logos

• Text

• Product descriptions

• Images

• Graphics

• Website design

• Icons

• Other original content

is owned by Got Essentials or used with appropriate permission.

You may not copy, reproduce, modify, distribute, or commercially use our content without prior written permission.

11. Third-Party Services

Our website may use third-party services such as payment providers, courier companies, analytics services, and other platforms necessary to operate our store.

These third-party services may have their own terms and privacy policies, and their use may be subject to those policies.

12. Limitation of Liability

Got Essentials makes reasonable efforts to provide accurate information and reliable services. However, we cannot guarantee that the website will always be available, error-free, or completely free from interruptions.

To the extent permitted by applicable law, Got Essentials will not be responsible for indirect or consequential losses arising from the use of our website or services.

13. Account & Information Security

If you create an account with us, you are responsible for keeping your account information secure.

You are also responsible for ensuring that the information provided to us remains accurate and up to date.

14. Cancellation of Orders

An order may be cancelled before dispatch by contacting our customer support team.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the applicable terms of our Return & Refund Policy may apply.

15. Changes to These Terms

We may update or modify these Terms of Service from time to time.

Any changes will be posted on this page along with an updated date. Your continued use of our website after changes are posted means you accept the updated Terms.

16. Governing Law

These Terms of Service are governed by the applicable laws of Pakistan.

Any disputes relating to these Terms or your use of our website will be handled according to the applicable laws and jurisdiction of Pakistan.

17. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Got Essentials
📞 WhatsApp: 0315-4430330
✉️ Email: support@gotessentials.pk
🌐 Website: gotessentials.pk