Return & Refund

Return & Refund Policy

Thank you for shopping with Got Essentials. We value your satisfaction and always aim to provide quality products. If you experience an issue with your order, we're here to help.

Please read the following Return & Refund Policy carefully before submitting a return or exchange request.

1. Return Eligibility

  • You may request a return within 7 days of receiving your order.

  • The product must be unused and in its original condition and packaging.

  • The product should not be damaged or altered after delivery.

  • Proof of purchase/order number is required.

  • An unboxing video is mandatory for all return or exchange claims.

Without an unboxing video, we may not be able to verify damage, missing items, or other issues with the parcel.

2. Non-Returnable Items

The following products are not eligible for return or refund:

  • Personal care products such as razors, trimmers, toothbrushes, and similar items.

  • Products that have been used after delivery.

  • Products damaged due to customer misuse or improper handling.

  • Products without the required unboxing video.

  • Items returned after the 7-day return period.

3. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

  • Your order number

  • Clear pictures/videos of the product

  • The required unboxing video

  • A brief description of the issue

After reviewing your claim, we will inform you whether the return or exchange is approved.

4. Refunds

Once we receive and inspect the returned product:

  • We will notify you whether your refund has been approved or rejected.

  • If approved, the refund will be processed within 7 working days.

  • Refunds may be issued through Bank Transfer or Easypaisa.

  • Original shipping charges are non-refundable.

Refunds are only processed after the returned product has been inspected and approved.

5. Exchanges

We offer exchanges within 7 days of delivery only when the product is:

  • Defective

  • Damaged upon arrival

  • Incorrectly sent by Got Essentials

The replacement product will be dispatched after the returned item has been received and verified.

6. Return Shipping Charges

  • Return shipping costs are the responsibility of the customer.

  • A flat return shipping fee of Rs. 200 applies.

  • We recommend using a trackable courier service such as Leopards, Trax, or PostEx.

  • Got Essentials is not responsible for products that are lost or damaged while being returned to us.

7. How to Request a Return or Exchange

To request a return or exchange, please contact our customer support team with your order number and required evidence.

📞 WhatsApp: 0315-4430330
✉️ Email: support@gotessentials.pk

Our team will guide you through the return process.

8. Important Note

Please make sure to record a clear unboxing video from the moment you open your parcel. This helps us verify any damage, missing items, or incorrect products and is required for return and exchange claims.

Got Essentials reserves the right to reject a return or refund request if the product does not meet the conditions mentioned in this policy.